Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

How to Request a Return

To start a return, you must email us at info@followthegyeol.com. Items sent back to us without first requesting a return via email will not be accepted. Once your return request is approved, we will send you an email with the return shipping address in South Korea and detailed instructions.

Return Shipping & Conditions

  • Return Shipping Fees: All return shipping costs are paid by the customer. Original shipping charges are non-refundable.

  • Shipping to South Korea: You are responsible for arranging and paying for international return shipping back to South Korea using the return address provided in our email reply.

  • Item Condition: To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.

Damages and Issues

Please inspect your order upon receipt and contact us immediately at info@followthegyeol.com if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Note: Sale items and gift cards are final sale and cannot be returned.

Exchanges

The fastest way to ensure you get what you want is to email us to request a return. Once your return is accepted, shipped, and received in South Korea, you can make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. As above, your item must be in its original condition (unworn, unused, with tags) and return shipping costs remain the sole responsibility of the customer.

Inspection & Refunds

We will notify you once we have received your returned package in South Korea and inspected its condition. If approved, your refund will be automatically processed on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return inspection, please contact us at info@followthegyeol.com.